ELECTRO MUSCLE STIMULATOR

This Privacy Policy describes how  https://kekjzw-mi.myshopify.com/ (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchasse from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

•       Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

•       Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

•       Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

•       Disclosure for a business purpose:shared with our processor Shopify 

Order information

•       Examples of Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number.

•       Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

•       Source of collection:collected from you live chat box.

•       Disclosure for a business purpose:shared with our processor Shopify 

Customer support information

•       Examples of Personal Information collected:

•       Purpose of collection:to provide customer support.

•       Source of collection:collected from you.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.So, its your responsibility to checkout this page every time.

At Exwell, we pride ourselves on providing outstanding customer service. If, however, for any reason, you are unhappy with your order, please don't hesitate to get in touch.

UK Orders
All first-time orders are shipped by Royal Mail using a 24-hour tracked service or DPD for larger orders. Royal Mail promises a 95% likelihood of next-day delivery but on occasion, it can take up to 5 working days. DPD Next Day service can be used if selected by the customer. DPD Next Day service is not available for the Channel Islands, Jersey or Guernsey.

For subscription orders, after the initial delivery, these are shipped by Royal Mail using a 48-hour service.

We aim to process all orders placed before 4pm Monday to Friday on the same day. During busy periods there can be delays, but we will always aim to get the order out the same day. 

Any orders received on a Friday after 4pm will be dispatched the following Monday morning. Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday. If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.

Please note, delivery time frames may be impacted during the Christmas period.

Any order issues or queries, please contact our customer service team at contact@exwell.co.uk and we'll do our best to help you.

OVERVIEW                
This website is operated by us. Throughout the site, the terms “we”, “us” and “our” refer to us. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. 

SECTION 4 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 5 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 6 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at benjaminextermedia@gmail.com .

If your order meets the following criteria, submit your return through the Contact Form.

The product is unopened and unused 
The purchase was made directly through www.exwell.co.uk
The return request is submitted within 30 days of the purchase date
If you’ve experienced any damages or issues with your device, please reach out to us for assistance here. Defective devices may qualify for a replacement under warranty, within two years of purchase date.

Exwell reserves the right to update this Return Policy at any time.

In order to ensure our customers receive their orders as soon as possible, our warehouse team processes the packages very quickly. This means we are unable to make changes to your order once it has been placed. This includes changing the delivery option, delivery address, payment method, or applying a promotional discount.

If you need to cancel your order for any reason, you have 30 minutes to cancel after placing your order.

To cancel your order, simply follow these steps:

Log into your Account to view your recent orders.
Select the order you'd like to cancel.
If you have any additional questions, please contact the support team here.